This is a Privacy Notice for Listeners to Hamilton Sound audio publications.

You should note that we hold personal data about you.

Here we tell you what that data is, why we hold it, what we do with it, what our obligations to you are regarding this data and what rights you have regarding our use of the data.

All of this is covered by the General Data Protection Regulation which came into force on 25 May 2018.

We hold the following information about you:

  1. Your Name
  2. Your postal address
  3. Your Telephone number
  4. Your eMail address (if you have provided us with one)
  5. A telephone number or eMail address of an alternative contact you may have provided us with (e.g. a family member, carer, neighbour or friend)
  6. Optionally, a document, supplied by you or a referrer certifying your eligibility to receive our audio publications under the Articles for the Blind concession operated by Royal Mail.
  7. Dated records of wallets sent to you and returned by you.
  8. Dated records of any contact we have with you, or your nominated alternative contact person. The contact could be a visit, a telephone call or eMail.

We hold all of this information to allow us to efficiently supply you with a regular supply of our audio publications, in particular:

  1. Your name and postal address for the wallets we send to you.
  2. Telephone numbers and eMail addresses to make contact with you or your alternative contacts at other times.

If you do not wish us to hold this information about you then you can instruct us to deleted it but this would mean that we couldn’t any longer supply you with our publications.

We will automatically delete your personal data, without you having to ask us to, in the event you stop being a listener after a period of one year. We will delete it immediately if you prefer.

If you think any of the data which we hold about you is incorrect you can instruct us to correct it.

You have the right to complain about how we handle your personal data. If we cannot resolve your complaint you can refer the matter to the Information Commissioner’s Office who will take up your case.